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Regulations

§1 General Provisions

  1. The owner of the ZobaPrint brand, operating at www.zobaprint.com, is the company PW-Studio P. Węglarz, M. Łysoń s.c. VAT Identification Number (NIP): 5512619478.
  2. Every business partner of ZobaPrint is obliged to familiarize themselves with these terms and conditions and strictly adhere to them as soon as steps are taken to execute joint orders.

§2 Placing Orders

  1. ZobaPrint printing house allows its business partners to calculate orders and place orders via the website www.zobaprint.com.
  2. The ordering party is obliged to provide all necessary data to verify the customer and to handle the product deliveries.
  3. The customer agrees to electronic invoicing.
  4. A customer who does not have their own graphic design is obliged to provide the necessary data to create the design and accept the offered price for the graphic service.
  5. A customer who has a finished graphic design is obliged to submit it in the specified format according to the product specifications.
  6. Finished graphic designs can be submitted via the provided FTP data, the service www.wetransfer.com, or by email, provided the file size does not exceed 10 MB.

§3 Order Processing

  1. ZobaPrint begins processing the order as soon as the customer accepts the proposed graphic suggestions or positively reviews the provided graphic projects and accepts the conditions included in the offer, including the offered prices, delivery times, payment methods, and conditions for the collection/delivery of the products.
  2. The prices published on the website www.zobaprint.com, as well as the prices mentioned in the email offer request, are net prices unless otherwise stated.
  3. Delivery times are calculated in working days, i.e., from Monday to Friday from 8:00 to 16:00, except on public holidays during this period.
  4. Payments from companies with a market presence of less than 3 years or from private individuals must be made before the start of the order processing based on a proforma invoice (prepayment). The first working day of order processing occurs one day after receipt of payment on the bank account or after presentation of a payment confirmation.
  5. For companies with a market presence of more than 3 years, a payment term can be granted. The provider reserves the right to set individual payment methods for each customer.
  6. Once the order has been accepted for implementation, changes to the projects are not possible.
  7. ZobaPrint is not liable for products manufactured due to faulty graphic projects (especially in terms of size, resolution, colors, shapes, cut edges, margins, spelling and punctuation errors, typographical errors, etc.) provided by the customer, and for products made based on projects that were previously checked by ZobaPrint and accepted by the customer.
  8. For self-created projects, sufficient margins for important elements such as logos, texts, addresses, etc. should be considered. The absence of margins can, for example, lead to an overlap of the banner on important elements. Such errors that occur due to a faulty project by the person who created it are not a basis for a complaint. The print shop is not obliged to check the projects.
  9. The acceptance of the offer (price offer and/or graphic project) by the customer takes place through payment and/or written approval by email.
  10. For orders under 2m², ZobaPrint reserves the right to calculate the production price as for 2m² to cover the production waste.
  11. The data specified by users when placing orders may only be used to process the orders. The data collection takes place according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC... (OJ EU L 119/1 of 4.5.2016).

§4 Express Service

  1. The "Express Service" refers to a reduced production time of 24 hours compared to standard production time. Orders placed on a working day by 3:00 pm will be shipped the next working day.
  2. The "Express Service" depends on various factors such as the number of employees on shift, the utilization of the production machines, the order situation, the stock level, etc. Therefore, orders with the "Express Service" always require confirmation of availability by ZobaPrint.
  3. To accept an order with the "Express Service", the graphic projects must be correctly prepared (if provided by the customer) or the provided projects must be accepted (if created by ZobaPrint). Additionally, a confirmation of payment in the form of a PDF file must be sent to office@zobaprint.com by the specified time. If no time has been set, the aforementioned documents must be submitted no later than 3:00 pm. After this time, the acceptance of the order for processing is postponed by another 24 hours.
  4. The production time includes working days from Monday to Friday.
  5. Due to the very short processing time, exceptional situations can occur that make execution of the "Express Service" impossible. Exceptional situations include force majeure, machine failure, sudden termination/illness of an employee, delayed material delivery, etc. Exceptional situations exempt ZobaPrint from the execution of the "Express Service".
  6. In case of an exceptional situation that makes the execution of the "Express Service" impossible, ZobaPrint will refund the amount of the "Express Service" and the order will be switched to the standard processing time. A refund of the total order amount and/or cancellation of the entire order is not possible unless ZobaPrint agrees to it.
  7. In case of an exceptional situation, ZobaPrint reserves the right to cancel the order and refund the amount for the unexecuted order.
  8. In case of an exceptional situation, ZobaPrint is not liable for any damages incurred. The customer bears the full risk. To fully protect against non-execution of an order with very short processing time, the customer is fully aware that the order must be planned, prepared and placed in advance.

§5 Delivery of Products

  1. ZobaPrint uses the services of GLS, UPS, Poczta Polska, InPost, Fedex, DHL, and DPD as courier services. The delivery times of the products are defined in the terms and conditions of the courier companies (usually the delivery time is 2-5 working days).
  2. On the day of shipping or delivery, the customer receives the tracking number to be able to track the shipment.
  3. ZobaPrint is not liable for possible delivery delays that occur on the part of the courier service.
  4. The wish for anonymous shipping (No-Name) must be stated for every order for which this service is to apply.
  5. ZobaPrint is not liable for damage to the packages due to improper handling by the courier service. When receiving a damaged package, you should set up a damage report with the courier and inform ZobaPrint about the incident.
  6. The shipments sent by ZobaPrint are not insured, unless the customer wishes insurance for the shipment.
  7. We reserve the right to charge the customer storage costs or redelivery costs if the package is not picked up at the agreed place and at the agreed time.
  8. A personal pick-up of the products is possible at the location and time determined by ZobaPrint.

§6 Withdrawal from the Order

  1. Once the order has been accepted by ZobaPrint for processing, the customer has no possibility to withdraw from the order.
  2. In case of a customer's withdrawal from the order before the order is accepted by ZobaPrint, but after the execution of the graphic works, ZobaPrint reserves the right to charge the customer for the costs of the executed graphic works.
  3. The customer has the right to withdraw from the order if the delivery date is exceeded by more than 10 working days by ZobaPrint, unless the delay is due to circumstances not dependent on ZobaPrint.
  4. ZobaPrint has the right to withdraw from processing the order without giving any reasons.

§7 Norms and Deviations

  1. For prints, a tolerance of up to 3% of the total size is accepted. These deviations result from the production technology used. Deviations within this tolerance limit are not subject to complaint.
  2. The colors achieved, sharpness, hue, depth, saturation, contrast, resolution (including droplet size) of the prints can vary when the prints are made on different materials and with different devices (e.g., UV printing, digital printing, offset printing, Pantone, eco-solvent printing, mild-solvent printing, hard-solvent printing).
  3. It is recommended to make a sample order of the product before placing the order.
  4. The preparation of prints with a shorter edge of more than 150 cm for shipping requires their folding to dimensions accepted by transport companies. In such cases, the prints may be folded, which can lead to creases and slight signs of wear. ZobaPrint strives to minimize the risk of such defects resulting from this packaging method.

§8 Complaints

  1. The acceptance of a complaint for processing requires that the injured party submits a written complaint by email, together with a description of the identified deviations as well as a photo (if possible) and a statement of the demands in connection with the reported complaint.
  2. Complaints resulting from individual settings of the customer's computer and monitor leading to incorrect or distorted display of color information are not considered.
  3. We take no responsibility for the shortening or extension of the delivery time of an order, if this happens for reasons beyond our control.
  4. ZobaPrint handles complaints within 14 days of receipt of a complete complaint notification and the return of the claimed product (if requested by ZobaPrint).
  5. In the case of a positive processing of the complaint by ZobaPrint, the customer bears the costs for the delivery of the claimed products to ZobaPrint. In this case, ZobaPrint covers the costs for the delivery of the repaired product to the customer.
  6. ZobaPrint reserves the right to refund the funds for purchased products in the event of a failure to undertake repair work following a positively resolved complaint.
  7. ZobaPrint reserves the right to request photos of the claimed product. All sent photos must be clearly legible, of good quality, well lit, in sufficient resolution, taken from different sides and from different distances. ZobaPrint reserves the right to request additional photos of the claimed product according to the instructions of ZobaPrint. Otherwise, the complaint may be rejected.
  8. Any disputes will be decided before the court closest to the headquarters of ZobaPrint in Poland, or before a court designated by ZobaPrint.

§9 Privacy Policy

  1. By using the website www.zobaprint.com, the user agrees to the use of cookies.
  2. The user declares that they have read and accepted the full content of the privacy policy at https://www.zobaprint.com/en/privacy-policy.html.